Frequently Asked Questions
Everything you need to know about your Kelme sports gear and orders.
How do I determine the correct size for Kelme football boots?
We recommend measuring your foot in centimeters and referring to our specific Kelme Size Guide found on each product page. Our performance footwear typically follows a standard athletic fit, but if you have wider feet, we suggest sizing up by half a size.
What is the standard shipping time for orders?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing. You will receive a tracking number via email as soon as your order leaves our warehouse.
Can I return or exchange items if they don't fit?
Yes, we offer a 30-day return and exchange policy. Items must be in their original, unworn condition with all tags attached. Please note that customized jerseys or equipment cannot be returned unless there is a manufacturing defect.
Are your products authentic Kelme brand gear?
Absolutely. Kelme Store is an authorized retailer. All products, including our iconic futsal shoes and teamwear, are 100% authentic and sourced directly from the manufacturer to ensure the highest quality standards.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and processed through a secure gateway to ensure your financial data remains protected.
How should I care for my Kelme team jerseys and apparel?
To preserve the technical fabrics and printed logos, we recommend machine washing your gear in cold water on a gentle cycle. Avoid using fabric softeners and always air dry. Do not iron directly over heat-pressed emblems or numbers.